PRIVACY POLICY

1. Scope and Overview

At SmartOne IPTV, we are committed to safeguarding the digital privacy of our global stream customers. This Policy details how we collector, insulate, encrypt, and handle personal metadata when you explore our websites, purchase IPTV subscriptions, or consult with our engineering support companions over WhatsApp.

By accessing our satellite portals, ordering lines, or initiating chat codes, you express full assent to the handling protocols disclosed inside this document.

2. Data and Information We Collect

Because we prioritize maximum privacy isolation, we only gather minimal technical endpoints necessary to support stream delivery:

• Chat Log Records: Phone numbers, usernames, and pre-filled text queries initiated when you text our technical specialists on WhatsApp.
• Technical Device Endpoints: Smart TV model indicators, operating software version (iOS/Android), and downloaded player app codes (e.g., Tivimate) necessary to format matching EPG playlists.
• Network Telemetry Metrics: Anonymized country indices and internet connection speeds (Mbps) to diagnose potential CDN routing lag during live events.

3. Use of Collected Information

Your configuration metrics are processed strictly for engineering reasons:

• Deploying custom isolated server connection credentials and M3U playlists directly to your WhatsApp screen.
• Monitoring cloud-hosted server loads to direct traffic to faster redundant CDN nodes in real-time.
• Processing refund tickets or arranging mid-term line upgrades.
• Preventing system exploitation or multiple parallel screen abuse above your purchased subscription limits.

4. Strict Data Sharing Clauses

We maintain absolute zero-sharing integrity. We never sell, rent, swap, or trade your chat histories, phone numbers, connection codes, or emails with third-party marketing brokers or promotional corporations. Your data remains isolated inside our secure encrypted clusters.

5. Cookies and Tracking Indicators

Our website uses basic transient functional cookies to remember visual styling preferences (such as plan duration tabs selection). We avoid using aggressive behavior tracking trackers or invasive telemetry monitors. You can block cookie indicators in your browser settings anytime without breaking website visits.

6. Disclaimers on Content Legality

SmartOne IPTV hosts and relays cloud-based television transmission feeds. We do not own, manage, or store the underlying digital contents or stream tracks. Subscribers are solely responsible for ensuring that their playback of regional sports networks, movies, or domestic broadcasts complies with intellectual property laws and copyright jurisdictions of their country of residence.

7. GDPR & California User Rights (Data Deletion)

Regardless of your geographical layout, you hold full veto over your information. You can request a complete, permanent, instant wipe of your active line, M3U playlists, billing notes, and chat coordinates in under 5 minutes.